1. Introduction
ResolvD Limited respects your privacy and is committed to complying with the Privacy Act 2020 (NZ).
2. Information We Collect
We may collect personal information including:
- Name and company name
- Email address and phone number
- Billing and contact details
- Domain registration information (including WHOIS / registrant data where applicable)
- Support communications and ticket history
- System and device information (for MSP services), such as device identifiers, logs, and configuration data
3. How We Collect Information
We collect information when you:
- Engage our Services
- Register or renew a domain
- Contact us for support
- Use our managed services tooling or portals
- Communicate with us via email, phone, or other channels
4. How We Use Information
We use your information to:
- Provide and manage Services
- Register, renew, and manage domain names
- Issue invoices and process payments
- Deliver MSP support, monitoring, and security services
- Meet legal, compliance, and record-keeping obligations
5. Disclosure of Information
We may share your information with trusted third parties where necessary to provide Services, including:
- Domain wholesalers and registries (including .nz registry/DNC processes where applicable)
- Hosting and infrastructure providers
- Payment processors
- IT and security tooling providers used to deliver MSP services
- Legal or regulatory authorities where required by law
We do not sell personal information.
6. Storage and Security
- We store information securely using reasonable technical and organisational safeguards.
- Access is restricted to authorised personnel and contractors as required to provide Services.
- No system is guaranteed to be completely secure, but we take reasonable steps to protect your information.
7. Overseas Disclosure
Some service providers we use may store or process data outside New Zealand. Where this occurs, we take reasonable steps to ensure appropriate privacy protections are in place.
8. Your Rights
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Raise a concern or complaint about how your information is handled
10. Retention
We retain personal information only as long as necessary for business operations and legal or regulatory purposes.
11. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be published on our website and apply from the date of publication.
12. Contact
ResolvD Limited
Privacy enquiries: privacy@resolvd.nz
General support: support@resolvd.nz